HP Server HP ProLiant DL380 G5 - Manuale (Pagina 117)

Per contattare l'assistenza tecnica HP:
● Negli Stati Uniti, per informazioni sulle modalità di contatto disponibili, fare riferimento alla pagina
Web relativa alle informazioni di contatto per gli Stati Uniti ( http://welcome.hp.com/country/us/
en/contact_us.html ). Per contattare HP telefonicamente:
◦ Chiamare il numero 1-800-HP-INVENT (1-800-474-6836). Il servizio è disponibile 24 ore su
24, 7 giorni su 7. In accordo con la politica di miglioramento della qualità, è possibile che le
telefonate siano controllate o registrate.
◦ Se è stato acquistato un Care Pack (aggiornamento del servizio), chiamare il numero
1-800-633-3600. Per ulteriori informazioni sui Care Pack, visitare il sito Web HP all'indirizzo
url address=http://www.hp.com http://www.hp.com .
● Negli altri paesi, visitare il sito Web HP all'indirizzo http://welcome.hp.com/country/us/en/
wwcontact.html (in lingua inglese).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
● Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
● Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in
the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website ( http://www.hp.com/go/selfrepair ).
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
ITWW Customer Self Repair 109