Dell 2350 Wireless Broadband Router Manuale d'uso

Pagina 80

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we do not receive the original part within thirty days, we will charge to your credit card the
then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding
Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight
collect. We will also include a prepaid shipping container with each replacement part for your
use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and

any other storage device(s) in the product(s). We are not responsible for lost or
corrupted data.

What if I purchased a service contract?
If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to
obtain service.

If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are
parts or systems that have been returned to Dell, some of which were never used by a
customer. All parts and systems are inspected and tested for quality.

Replacement parts and systems are covered for the remaining period of the limited warranty
for the product you bought.

What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions,
you are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN
CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE,
AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE
CLAIMS) AGAINST DELL
arising from or relating to this limited warranty, its interpretation, or
the breach, termination, or validity thereof, the relationships which result from this limited
warranty (including, to the full extent permitted by applicable law, relationships with third
parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY
AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL
ARBITRATION FORUM (NAF)
under its Code of Procedure then in effect (available via the
Internet at

www.arb-forum.com

or via telephone at 1-800-474-2371). The arbitration will be

limited solely to the dispute or controversy between you and Dell. Any award of the
arbitrator(s) shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Information may be obtained and claims may
be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only
to individual home consumers and consumers who purchased through an employee purchase
program. It does not apply to small, medium, large, and global commercial customers or
government, education, and healthcare customers.

May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:
• If you are an Individual Home Consumer, go to

www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Small, Medium, Large, or Global Commercial Customer, go to

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