Dell 2350 Wireless Broadband Router Manuale d'uso

Pagina 67

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When you contact us, we will issue a Return Material Authorization Number

for you to include with your return. You must return the products to us in

their original or equivalent packaging, prepay shipping charges, and insure

the shipment or accept the risk if the product is lost or damaged in shipment.

We will return the repaired or replacement products to you. We will pay to

ship the repaired or replaced products to you if you use an address in

Canada. Otherwise, we will ship the product to you freight collect.

If we determine that the problem is not covered under this warranty, we will

notify you and inform you of service alternatives that are available to you on

a fee basis

.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard

drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary or personal information, removable media, such as floppy
disks, CDs, or PC Cards. We are not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data; or damaged or lost
removable media.

During the remaining years following the first year of all limited

warranties : We will replace any defective part with new or refurbished

parts, if we agree that it needs to be replaced. When you contact us, we will

require a valid credit card number at the time you request a replacement

part, but we will not charge you for the replacement part as long as you

return the original part to us within thirty days after we ship the

replacement part to you. If we do not receive the original part within thirty

days, we will charge to your credit card the then-current standard price for

that part.

We will pay to ship the part to you if you use an address in Canada.

Otherwise, we will ship the part freight collect. We will also include a prepaid

shipping container with each replacement part for your use in returning the

replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and

any other storage device(s) in the product(s). We are not responsible for lost or
corrupted data.

What if I purchased an on-site service contract?

If your service contract is with Dell, service will be provided to you under the

terms of the service contract. Please refer to that contract for details on how

to obtain service. Dell's service contracts can be found online at

www.dell.ca

or by calling Customer Care at 1-800-847-4096. If you

purchased through us a service contract with one of our third-party service

providers, please refer to that contract (mailed to you with your invoice) for

details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in

performing warranty repairs and in building replacement parts and systems.

Refurbished parts and systems are parts or systems that have been returned

to Dell, some of which were never used by a customer. All parts and systems

are inspected and tested for quality.

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